Refund and Returns Policy


  • When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
  • We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancel a contract if this information is not sufficient.
  • Goods are not supplied on a trial basis.
  • All prices quoted are inclusive of 23 % VAT, unless otherwise stated.
  • Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
  • If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
  • No property or title of the goods shall pass from Total Sound & Lighting Solutions Ltd T/A DJ Solutions to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
  • All products (including special offers, upgrades, promotions and free gifts) are subject to availability.
  • Claims for non-delivery, missing items or damage to goods in transit must be made within 48 Hours of delivery. Any claims made after this time will not be accepted.
  • All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live’. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.
  • All products are covered by manufacturer’s warranty. Line Faders, Cross Faders, Cables and Stylus are not guaranteed unless otherwise stated.


  • Units returned for repair/replacement under warranty are accepted in good faith on the understanding they have faults due to “manufacturing defects” which are covered under the terms of the Manufacturer’s warranty.
  • These units are accepted by ourselves in good faith on the understanding that should it be discovered at a later stage, or after inspection by the Manufacturer or their appointed/approved service agents they are found either not to be faulty, or to have faults due to accidental damage, misuse or abuse these units will have incurred costs to Total Sound & Lighting Solutions Ltd T/A DJ Solutions which would need to be recovered from the purchaser to cover carriage and service centre costs not reclaimable from the Manufacturers in handling these goods.
  • Units returned under Manufacturer’s warranty may not under any circumstances be opened by the end user/non official service centres. If the relevant official service centre is aware of the unit being opened the units warranty will be voided and costs will incur to the purchaser.


  • We need to know if you wish to return the item within 14 days of you receiving it, if you wish to return an item, you need to let us know by emailing us at
  • You will then receive an email with return instructions and an RMA number.
  • You will need return the items to us and pay for the return.
  • Returned goods must be in their original packaging and in reasonable condition (no marks or scratches) any items returned that are not in the original packaging or show signs of use or damage will incur a handling charge dependent on the condition.
  • Once we have received and inspected the item(s) we will refund the amount paid (less any handling charge agreed) using the original payment method. Delivery charges paid at the time of ordering will not be refunded.


The following items cannot be returned if not required:

  • Products packed in Blister Packs (sealed plastic), cannot be returned if the blister pack has been opened unless faulty.
  • Once opened, headphones cannot be replaced or refunds cannot be given due to hygiene reasons but can be sent for repair if within the guarantee period.
  • Software products may not be returned or refunded once software is open and seals broken and hardware products containing software products that have been registered may also not be returned.
  • Consumables including stylus, vinyl and crossfaders which have been opened or used.
  • Custom made or ordered items to the supplied specifications.

The following terms apply to mail order consumers as defined in the Distance Selling Regulations:

  • The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 14 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
  • If a consumer exercises his/her right to cancel a Contract, Total Sound & Lighting Solutions Ltd T/A DJ Solutions shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
  • A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
  • A2) the Goods are marked, damaged or not in the same condition in which they are sold.
  • The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.


DJ Solutions
38B Hebron Business Park
R95 CX8V